A great reference interview can help you get exactly the right information to your clients. Sara Batts shares some hints and techniques.
Posted 11 March 2011
Networking and learning intersect at the Huddersfield Librarian TeachMeet.
Posted 02 March 2011
Perfect Information's conversations with professionals highlight the challenges of fulfilling increased customer expectations with diminishing resources.
Posted 18 February 2011
Sara Batts considers how SLA's 2011 theme of 'Future Ready' can be translated to every day practical activities.
Posted 14 February 2011
How do you cope with uncertainty in the workplace? Our anonymous correspondent has a Government-based KM role. Her post is scheduled to be made redundant - on a date as yet unknown.
Posted 02 February 2011
Sara Batts recommends incremental and measured change for 2011
Posted 07 January 2011
Sara Batts, our guest contributor, stresses the importance of reflection
Posted 17 December 2010
Due to its end of year scheduling, 'Online' presents opportunities to 'pause and reflect' and to consider where future trends are leading us.
Posted 08 December 2010
Flexibility is the key to the future for info pros according to SLA President
Posted 01 December 2010
The social web offers great opportunities for organisations to engage with customers, partners and its workforce but is not without its challenges
Posted 01 December 2010
Our guest author, Sara Batts of law firm Reed Smith, shares her top tips for getting maximum value from conference attendance.
Posted 23 November 2010
Publishers and information professionals gather to discuss what next for the 'online revolution'
Posted 05 November 2010
The use of Facebook for and by business is increasing. How can Facebook help us connect with our users?
Posted 28 October 2010
Big questions were a key theme at Internet Librarian International 2010.
Posted 15 October 2010
We should encourage our users to participate and not just consume our services
Posted 15 October 2010
Users, funders and decision makers are asking tough questions about our products and services and we must be ready to respond with credible usage statistics.
Posted 14 October 2010