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Bailey Solutions launches Enquire: improving and proving your value in tough times


Internet Librarian International Showcase Sponsor (London, 14 & 15 October) Bailey Solutions (, UK based provider of library and information management systems, is launching KnowAll Enquire an enquiry tracking system this autumn.


Enquire is designed to improve and prove the value of librarians to their organisations and communities by helping them record, re-use, monitor and manage enquiries as well as keep track of costs. Statistical management reports will provide facts and figures to show how the team are meeting performance targets and service level agreements. The reports also evidence how much time the librarians spend helping their users and what type of enquiries they handle so managers can target their marketing activities accordingly.


Developed from Bailey Solutions' existing Research module, part of the KnowAll library management system, Enquire is browser based and can be purchased independently of KnowAll, so it doesn't matter which library software product a library is already using.


Penny Bailey, Managing Director of Bailey Solutions, says "we realised there was a need for library managers to prove their value to their organisations in these tough economic times. After all so much of what goes on in libraries these days is not lending activities - helping users with diverse questions is a big part of the librarian's day and managers need to measure that to manage their service. We had a lot of interest in our existing enquiry module but many libraries were already settled with their LMS, so we have re-worked the module as a very flexible enquiry system in its own right suitable for many different types of libraries." Enquire is suitable for specialist, workplace, academic, public and national libraries. More information available at:

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Editor's  Notes  

Internet  Librarian  International  2010  14  &  15  October  Workshops  13  October  Novotel  London West,  London,  UK  www.internet?  

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Editorial Contact:
Caroline Milner