Library of Congress: a new strategy

The Library of Congress has published its new strategic plan for the years 2019 - 2023.

With 170 million items in its collections, the Library of Congress is the world's largest library.

Its new strategic plan Enriching the Library Experience” has taken over a year to develop and is a great exemplar of clear writing and strong vision.

The strategy framework

Library of Congress Mission

Engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity.

Library of Congress Vision

All Americans are connected to the Library of Congress.

Library of Congress goals and objectives

Expand access - make our unique collections, experts, and services available when, where, and how users need them:               

  • Increase discoverability and availability
  • Use connectors to extend reach
  • Expand physical presence

Enhance services – create valuable experiences for every user to foster lifelong connections to the library:

  • Elevate digital experiences
  • Transform in-person experiences
  • Develop user-centred content

Optimise resources - modernise, strengthen, and streamline our operational capabilities

  • Align core library activities
  • Modernise operations
  • Invest in talent for the future
  • Diversify and expand funding

Measure impact – understand users, communicate impact, continuous improvement


A user centred experience

There are four key user groups for the Library of Congress:

  • Congress - first and foremost, supporting access to authoritative information and the democratic exchange of ideas
  • Creators - researchers, originators of new knowledge and scholarship, builders of cultural capacity, and copyright users and stakeholders
  • Learners - those of any age who seek understanding and knowledge through the Library's digital and physical collections and services
  • Connectors - external communities such as libraries, schools, and other groups and institutions that ultimately connect users with the Library

Download the full document here.