UK: Councils not digital by default

Majority of websites not meeting UK government's digital by default standard.

A survey of the UK’s local authority websites has found that 69% are underperforming.

The research conducted by netEvidence for Software as a Service (SaaS) explored how residents were experiencing council web services. 

  • 24 of 28 English council websites took over half a second to load
  • 69% of London authority websites and Scottish council websites underperformed
  • 77% of metropolitan authority websites were found to be underperforming

Not only were a large number underperforming, outsourcing meant that many councils had no way of monitoring the customer experience.

Source: ITProPortal.