EU: e-government usage trends

Almost half of EU citizens are using some e-government services.

The EU has released the eGovernment Benchmark 2012 report, which features the results of a survey of 28,000 internet users in Europe.

The survey looked at how citizens are using e-government sites and measured their satisfaction levels.

Key findings:

  • 46% of EU citizens are using some e-government services, including using public libraries, filing tax returns or applying for passports
  • 73% declare their taxes online – this is the most popular e-government activity
  • 80% believe that e-government services save them time; 62% believe the same them money
  • 30% stated they would use e-government services regularly if more relevant services were provided
  • Satisfaction levels for e-government services (6.5 out of 10) are lower than those for online banking (8.5) and online shopping (7.6).

More on this report from the EU.